Customer Call Support Executive

Job Summary

•  Managing customer services inquiries and support via calls, email and chat.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer through open and interactive communication .
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

REQUIREMENTS:

• Good communication skills –both written and oral.
• Ability to multitask, prioritize, and manage time effectively
• Proven customer support experience .
• Strong phone contact handling skills and active listening.
• Excellent phone, email and chat etiquettes.

SKILLS REQUIRED:

• Communication skills
• Focus
• Listening
• Multitasking
• Documentation skills.
• Resolving skills
• Patience
• Positive attitude
• People oriented

Job Type: Full-time

Education:

• Bachelor’s (Required)

Location:

• Chennai, Tamil Nadu (Required)